Refund Policy

Your Trust, Our Priority – Fair Refunds, Clear Policies

At RDPServerVPS, customer satisfaction is our top priority. We are committed to delivering secure, high-performance, and reliable RDP, VPS, and server solutions. To ensure transparency and confidence, we offer a 24-Hour Money-Back Guarantee on eligible services under the conditions outlined below.

24-Hour Money-Back Guarantee

You may request a refund within 24 hours of purchase if you experience a technical issue originating from our infrastructure.

  • The issue must be technical and verifiable
  • A clear explanation of the problem must be provided
  • Our support team must be allowed to diagnose the issue
  • If unresolved from our end, an eligible refund will be processed

Non-Refundable Cases

Refunds will NOT be issued for the following reasons:

  • Lack of technical knowledge or misuse of RDP/VPS services
  • Client-side issues (device, OS, internet, VPN, third-party software)
  • Failures related to bots, cracked tools, or pirated software
  • Vague or subjective complaints without technical proof
  • Real Residential RDP, Dedicated IPs, or Custom RDP builds
  • Botting plans, private setups, or dedicated servers once provisioned

Zero-Tolerance Abuse Policy

RDPServerVPS strictly prohibits illegal or unethical activities, including:

  • Hacking or brute-force attacks
  • Spamming or mass mailing
  • Hosting cracked or illegal software
  • Cryptocurrency mining
  • Violating local or international laws

Any violation will result in immediate suspension without refund. We cooperate fully with payment processors and relevant authorities when required.

Admin RDP & Server Policy

  • Our technical administrators are available 24/7 for assistance
  • Botting, automation, encoding, or heavy workloads are not allowed unless specified
  • Routine maintenance or server restarts may occur
  • No refund applies once Admin RDP or Dedicated Servers are delivered

Payment Gateway & Processing Fees

Refunds processed via PayPal or credit cards are subject to a 2.5% + $2.14 USD payment gateway processing fee.

Chargebacks or disputes raised without contacting support first will result in:

  • Immediate service termination
  • Permanent restriction from future card or PayPal payments

Policy Acceptance

By placing an order on rdpservervps.com, you confirm that you have read and agreed to our Terms & Conditions and this Refund Policy.

All refund requests are evaluated strictly under this policy, and external payment platforms honor these terms during dispute reviews.

How to Request a Refund

  • Submit a support ticket at rdpservervps.com/support
  • Clearly explain the issue with relevant details
  • Our technical team will respond within 24–48 hours
  • If approved, refunds are issued within 3–7 business days

Final Note

If you are unsure whether a plan suits your use case (botting, automation, streaming, encoding, heavy workloads), please contact us before placing an order.

Refunds are not issued due to incorrect plan selection or unmet expectations.